At Ssshopeasy, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we are here to help with our straightforward Refund and Returns Policy.
Returns:
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Eligibility: You may return any item purchased from Ssshopeasy within 30 days of delivery for a full refund or exchange, provided the item is in its original condition and packaging.
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Return Process:
- Contact our customer service team at [contact email] to initiate a return request. Please include your order number and reason for return.
- Our team will provide you with instructions on how to return the item, including the return shipping address.
- Securely package the item in its original packaging, including any accessories or documentation that came with it.
- Ship the item back to us using a trackable shipping method. We recommend insuring the package for its full value.
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Refund Process:
- Once we receive your returned item and verify its condition, we will initiate a refund to your original method of payment.
- Refunds are typically processed within 5-7 business days after receiving the returned item. Please note that it may take additional time for the refund to reflect on your account statement, depending on your financial institution.
Exchanges:
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If you would like to exchange an item for a different size, style, or product, please follow the same return process as outlined above. Once we receive your returned item, we will process a new order for the desired item.
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Exchange requests are subject to product availability. If the item you wish to exchange is not available, we will issue a refund following the standard refund process.
Exceptions:
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Custom Orders: Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
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Health and Safety: For health and safety reasons, certain items such as opened or used Rudraksha beads cannot be returned unless they are defective.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [contact email] with a description of the issue and a photo if possible. We will provide instructions for returning the item and arrange for a replacement or refund.
Contact Us:
If you have any questions about our Refund and Returns Policy, or if you need assistance with a return, please contact our customer service team at [contact email]. We are here to assist you and ensure your satisfaction with every purchase from Ssshopeasy.
Thank you for shopping with us and trusting Ssshopeasy for your Rudraksha and spiritual product needs.